Returns

Returns and exchanges

Customers should contact support before returning an item so the store team can confirm eligibility and the next shipping step.

Return window Easy returns within 14 days

Condition

Returned items should be unused, complete, and in resellable condition unless the order arrived damaged or incorrect.

Approval

Refunds and exchanges are only confirmed after the returned item is received and reviewed.

Start a return request Shipping policy

Exchanges

Replacement guidance

Wrong or damaged item

If the delivered item is damaged or incorrect, customers should share the order reference and supporting photos with support as early as possible.

Availability

Replacement items depend on current Shopify inventory at the time the exchange request is approved.

Refund timing

Refund timing depends on the payment provider and the method used during checkout.

Track an order Contact support