المرتجعات

المرتجعات and exchanges

الزبائن should contact support before returning an منتج so the store team can confirm eligibility and the next shipping step.

Return window Easy returns within 14 days

Condition

Returned منتجات should be unused, complete, and in resellable condition unless the order arrived damaged or incorrect.

Approval

Refunds and exchanges are only confirmed after the returned منتج is received and reviewed.

Start a return request Shipping policy

Exchanges

Replacement guidance

Wrong or damaged منتج

If the delivered منتج is damaged or incorrect, customers should share the order reference and supporting photos with support as early as possible.

التوفر

Replacement منتجات depend on current Shopify inventory at the time the exchange request is approved.

Refund timing

Refund timing depends on the payment provider and the method used during checkout.

Track an order تواصل مع الدعم